Frequently Asked Questions

PRC primarily serves adults between 18 and 65 years of age who have a history of mental health conditions and are able to participate in treatment and rehabilitation programs. In certain circumstances, individuals over 65 may also be considered if they meet the admission criteria.

No. PRC is not an acute psychiatric hospital. It is a rehabilitation and recovery-focused residential facility designed for individuals who are stable enough to participate in therapeutic and community-based programs.

No. PRC does not accept emergency admissions and is not designated as a place of safety. Individuals experiencing acute mental health crises should seek assistance through emergency services or hospital-based mental health services.

Admission begins with the completion and submission of a referral form. Once received, the intake team reviews the referral and determines whether the individual meets the eligibility criteria for admission.

Referrals may be submitted by healthcare professionals, mental health service providers, community agencies, or other authorised professionals involved in the individual's care.

After a referral is received:

1. The intake team reviews the referral information.
2. Eligibility and suitability for the program are assessed.
3. Additional clinical information may be requested if necessary.
4. A decision is made regarding admission.

If approved, arrangements are made for admission to the facility.

Most admissions are voluntary. However, individuals receiving treatment under provisions of the Mental Health Act, such as Assisted Outpatient Treatment Orders, may also be considered if they consent to treatment and meet the admission criteria.

To be eligible for admission, individuals should:

• Be between 18 and 65 years old
• Consent to treatment
• Have a documented history of mental health needs
• Be willing to participate in treatment and rehabilitation programs
• Be able to carry out daily activities with minimal supervision
• Be willing to live in a shared residential community environment
• Agree to follow PRC policies and guidelines

PRC may not be able to admit individuals who:

• Are under 18 years old
• Are experiencing an acute psychiatric crisis
• Exhibit persistent aggressive or threatening behaviour
• Have a history of repeated fire-setting
• Have severe neurocognitive or degenerative conditions
• Present a significant risk of harm to themselves or others

No. Residents must comply with PRC’s drug and alcohol policy. Drug screening may be conducted at admission and randomly throughout residency to ensure compliance.

PRC provides a range of integrated services, including:

• Psychiatric and medical care
• Psychological therapy
• Social support services
• Occupational and recreational therapy
• Vocational and life skills training
• Community reintegration support

Clinical services include psychiatric assessments, ongoing medical monitoring, medication management, nutritional support, and 24-hour specialised psychiatric nursing care.

Psychological services may include individual therapy, family therapy, group therapy, and psychotherapeutic assessments provided by qualified clinical or counselling psychologists.

Rehabilitation programs help residents develop practical life skills and improve wellbeing through:

• Occupational therapy
• Recreational therapy
• Vocational training
• Structured daily activities
• Wellness and lifestyle programs

Yes. Social workers assist residents with community reintegration, including reconnecting with families, developing independent living skills, and accessing community support resources.

PRC operates as a structured therapeutic community. Residents participate in scheduled activities such as therapy sessions, wellness programs, work-based activities, and community meetings that support recovery and personal growth.

Yes. Residents are expected to engage in their treatment and rehabilitation plans, which may include clinical reviews, therapeutic activities, vocational training, and community participation.

Residents live in a shared, multicultural community environment designed to promote peer support, social interaction, and community living skills.

Yes. PRC maintains strict confidentiality and data protection standards. Referral information submitted electronically is encrypted to protect personal and medical information.

Yes. PRC participates in community outreach activities aimed at increasing mental health awareness, reducing stigma, and promoting early help-seeking.

These may include:

• Public education sessions
• Workshops and community presentations
• Mental health awareness campaigns

The referral form can be downloaded from the PRC website and submitted to the centre either in person or via email.

For additional information about PRC services, admissions, or referrals, please contact the centre through the contact details provided on the website.