Classes of Information Held

A Class of Information held is a way of grouping together similar types of records maintained by the Poinciana Rehabilitation Centre (PRC). These classes help members of the public understand the types of information held by the Centre and where requested information may be located.

PRC has grouped its information into broad functional categories that reflect the Centre’s operations and services. If you intend to make a request under the Freedom of Information Act, the following groupings may help you identify where the information may be found.

Mental Health Clinical Services

Clinical care and treatment services provided to residents.

Psychiatric assessment and treatment
Clinical case management
Medication management and monitoring
Nursing services and care planning
Psychological and therapeutic interventions
Individual and group therapy programmes
Multidisciplinary clinical reviews
Discharge planning and transition support
Clinical policies and procedures
Clinical reports and programme evaluations

Residential Rehabilitation Services

Services supporting recovery, independence, and daily living for residents.

Residential care services
Cottage-based living programmes
Rehabilitation and recovery programmes
Life skills training and social reintegration
Recreational and wellness activities
Occupational and vocational activities
Behavioural support programmes
Programme planning and coordination
Programme reports and evaluations

Medical and Allied Health Services

Health services supporting residents’ physical and mental wellbeing.

Primary health care coordination
Medication administration and pharmacy coordination
Occupational therapy services
Nutritional and wellness programmes
Physical health monitoring
Referrals to external medical services
Visiting specialist services
Medical policies and procedures
Service reports and monitoring

Admissions and Referrals

Processes related to intake, assessment, and admission to PRC.

Referrals from courts, hospitals, and community services
Intake assessments
Eligibility and admission decisions
Consent and legal documentation
Resident records administration
Waiting lists and admissions management
Admission policies and procedures
Reporting and monitoring

Governance, Strategy and Policy

Records relating to the governance and strategic oversight of PRC.

Advisory Council records
Strategic plans and operational plans
Organisational policies and procedures
Risk management and compliance documentation
Internal and external audit records
Performance monitoring and reporting
Quality improvement initiatives
Research and programme evaluation

Administration and Corporate Services

Administrative and operational support services for PRC.

Human resource management
Recruitment and staffing records
Training and staff development
Financial management and budgeting
Procurement and contract management
Information technology and systems management
Records management and information governance
Facilities management and maintenance
Occupational health and safety

Community Engagement and Public Education

Activities supporting mental health awareness and collaboration with the community.

Public education programmes
Community outreach initiatives
Workshops and awareness campaigns
Partnerships with community organisations
Stakeholder engagement
Public information materials
Programme reports and evaluations

Research, Monitoring and Outcomes

Information related to monitoring the effectiveness of PRC services.

Programme monitoring and evaluation
Resident outcome measurements
Service performance indicators
Quality assurance reports
Satisfaction surveys
Research collaborations
Service improvement initiatives

These classes are intended to assist individuals in identifying the types of information held by the Poinciana Rehabilitation Centre. Some records may contain personal or confidential information and may be subject to exemptions under the Freedom of Information Act.